We highly recommend using our nameservers. This automatically configures all necessary records (like MX for email) for you. Use an A-Record only if you need to manage your DNS externally.

DNS propagation is the time it takes for DNS changes (like updating nameservers) to take effect across the entire internet. This can take anywhere from a few hours up to 48 hours.

No, this is currently not possible. Please register a domain with any registrar and point it to our servers. You can also visit our partner site, XL-Domains, for free domains.

If you use our nameservers, this is done automatically. If you manage your DNS externally, you need to create an MX record pointing to your mail server hostname, which is listed on your product detail page.

Yes, you can create and host an unlimited number of subdomains (e.g., blog.yourdomain.com) through your web control panel.

This means your website is hosted on servers that are geographically close to your target audience. This reduces loading times and can improve your local SEO ranking.

For capacity reasons, the number of domains is limited at some locations. If you want to create more domains, please switch to another location.

Our global network spans numerous strategically positioned server locations. You can check speeds and reliability via our monitoring tools on our network page.

The easiest way is using the File Manager in your control panel. Alternatively, you can create an FTP account in your control panel and use a client like FileZilla.

Yes, our control panels include one-click installers for popular systems like WordPress. We also offer our own powerful website builders like AGXL Builder.

We always offer the latest stable PHP versions. You can easily switch between different versions directly in your web control panel.

Yes, most of our hosting plans allow you to host multiple websites (addon domains). Please check the specifics of your chosen plan.

You can create and manage all your email accounts through the "E-Mail Accounts" section in your web control panel.

For technical and security reasons, email services are not available at every server location. If email is critical for you, please choose a location where this service is explicitly offered.

Cron Jobs are scheduled tasks that run automatically on the server. You can use them to automate repetitive tasks like clearing caches or running scripts at specific times.

Yes, simply contact our support team and we will get in touch with you to discuss how we can turn your ideas into results.

We highly recommend using a caching plugin for your application (e.g., for WordPress). Also, make sure you compress your images (e.g. as WebP) and, even better, use SVG for logos and illustrations.

Yes, we provide free and unlimited SSL certificates from Let's Encrypt for all your domains, ensuring a secure HTTPS connection.

We guarantee a high uptime for our servers, aiming for at least 95%. Should unexpected outages occur, you are welcome to contact our support team.

Yes, all our servers are equipped with basic DDoS protection to mitigate common attacks. Advanced protection is available for specific plans.

Yes, our systems include active malware scanning to detect and quarantine threats. We recommend keeping all your applications and plugins updated as a first line of defense.

The calculated performance (CPU and RAM) is displayed and divided into four areas: low, standard, extreme and high. This should help you find the ideal server.

This seal means that the servers are largely powered by renewable energy and have a high energy efficiency status. We will try to operate other locations in an environmentally friendly way.

These servers have a higher performance than the average server and are intended for more complex web projects or websites.

With our flexible upgrade options, you can easily switch to a larger hosting plan at any time. Use the upgrade option in the client panel or contact our support team to upgrade your package. Free packages cannot be upgraded.

Yes, we perform regular backups of your data. You can also perform manual backups via your control panel. For secure off-site storage, we recommend our Nextcloud-based solution.

A change of server location is only possible after the term of your existing web hosting package has expired. You can then easily migrate your website to the new server location.

You can view and download all your invoices from the "My Invoices" section in your client area.

Yes, you can usually change your billing cycle for the next renewal period. Please contact our support team to make adjustments.

If a payment is overdue, you will receive several reminders. If the invoice is not paid after a certain period, your service may be temporarily suspended.

You can request to cancel your web hosting account at any time via our client panel or by contacting our support team.

This depends on how long the service has been cancelled. Please contact our support team to discuss the possibilities.

Any use of our services for illegal activities, including but not limited to malware distribution, phishing, copyright infringement or fraudulent activities, is strictly prohibited.

You can find our comprehensive terms and all other legal documents on our Legal Notice & Contracts page.

Your privacy is very important to us. All data is processed in accordance with our Privacy Policy.

Yes, our services and data processing practices are designed to be fully compliant with the GDPR. You can submit a data request via your user profile menu.

We have a strict zero tolerance policy towards illegal activities. Violations will result in prompt action, including deactivating the account and reporting to the appropriate law enforcement authorities.

The DPA is a legally binding contract that states the rights and obligations of both parties concerning the protection of personal data. You can find ours on our legal page.

Local Geo Hosting helps comply with data localisation laws that require certain data to be stored within a country's borders, avoiding potential legal risks.

We are committed to sustainability by powering our servers with renewable energy wherever possible and compensating CO2 emissions. More information can be found on our climate page.